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Shipping Policy

At Elodiez, we work to make every delivery straightforward from the moment your order is confirmed until it reaches its destination. Orders are shipped with DHL, giving you access to reliable shipment handling and tracking.

Order Processing

Once your order and payment have been confirmed, we will begin preparing your items for shipment.

Orders are normally processed within 1–3 business days. Processing times may be extended during holidays, promotional periods, or unusually high order volumes.

You will receive shipping confirmation and tracking details once your order has been dispatched.

Delivery Schedule

Delivery times depend on the destination and the shipping service used.

For international shipments, delivery is generally estimated at 5–12 business days after dispatch. This estimate does not include the time required to process the order before shipment.

Actual delivery times may vary because of customs procedures, local delivery conditions, weather, public holidays, or other circumstances beyond our control.

Shipping Fees

The shipping cost applicable to your order will be displayed at checkout before payment is completed.

Rates may vary depending on the delivery destination and shipment requirements.

Tracking Your Package

Once your order has left our facility, you can use the tracking information provided in your shipping confirmation to monitor its progress.

Please note that there can be a short delay between dispatch and the appearance of the first tracking update.

Customs and Import Fees

International deliveries may be subject to customs inspections and local import requirements.

Any duties, taxes, customs fees, brokerage charges, or other costs imposed by the destination country are the customer's responsibility unless otherwise indicated at checkout.

Elodiez does not determine these charges and cannot guarantee whether or how much you may be required to pay.

Delivery Information

Please carefully check your shipping details before submitting your order.

An incorrect, incomplete, or outdated address may result in delays, additional delivery costs, or the package being returned.

If you discover an error after placing your order, contact us as soon as possible. We will attempt to make corrections when possible, but changes cannot be guaranteed after dispatch.

Shipment Delays

Occasional delays may occur during transportation. These can result from customs clearance, severe weather, carrier disruptions, high shipping volumes, or other unexpected circumstances.

If your shipment appears to be significantly delayed, please contact us with your order number and tracking information. We will assist you in checking the status of the delivery.